Privacy policy

This privacy policy explains how DM Electronics ("we", "us") handles information you share with us when you contact us about hybrid or EV battery repair. We keep things simple and only use your details to help you.

What we collect

• Contact details you give us - your name, phone number and email if you provide one.
• Vehicle details you share - make, model, year, registration and the fault.
• Messages, photos or fault codes you send us by phone, WhatsApp or email.

How we use it

• To respond to your enquiry, diagnose your vehicle and carry out and follow up on repairs.
• To arrange appointments and keep you updated on your repair.

We do not sell your information. We only share it where strictly needed to provide the service (for example, ordering a specific part), or where required by law.

How long we keep it

We keep enquiry and repair records only as long as needed for the work and our normal business and legal requirements, then remove them.

Your rights

Under UK data protection law you can ask what information we hold about you, ask us to correct it, or ask us to delete it. To make a request, call us on 07957 517455 or message us on WhatsApp.

Contact

DM Electronics, The Old Quarry, Springwell Lane, Harefield, Rickmansworth WD3 8UX. Phone: 07957 517455.

Last updated: May 2026.